From 19 January 2026, an important change affected businesses that use Royal Mail’s Click & Drop platform.
Royal Mail has updated its terms and conditions to discontinue the free supply of shipping labels for business customers. This means companies that previously received complimentary labels will now need to purchase their own labels independently.
For many businesses, this represents a shift in both cost and responsibility – but with the right supplier, it doesn’t need to be a problem.
What Has Changed?
Until now, Royal Mail provided shipping labels at no extra cost for certain business customers. Under the revised policy:
- Free labels will no longer be supplied
- Businesses using Click & Drop must source their own labels
- Labels must remain compatible with Royal Mail’s systems
In practical terms, this means businesses must now ensure they have a reliable supply of 4″ x 6″ direct thermal shipping labels that work seamlessly with their printers and Royal Mail’s software.
What Labels Do You Need?
To remain compliant with Royal Mail’s Click & Drop platform, your labels should be:
- 4″ x 6″ (102mm x 152mm)
- Direct thermal (no ink or ribbon required)
- Suitable for desktop and industrial label printers
- Supplied on the correct core size for your printer
Using the wrong label type can cause scanning issues, print quality problems and delays in dispatch.
How RGS Labels Can Help
At RGS Labels, we produce high-quality direct thermal shipping labels specifically suited to Royal Mail Click & Drop users.
We stock:
- 4″ x 6″ direct thermal labels
- Roll sizes from 250 to 1,000 labels per roll
- A choice of core sizes to suit different printers
- Consistent, reliable print quality for barcodes and addresses
This means you can continue shipping without disruption, even after Royal Mail’s complimentary label scheme ends.
Need Royal Mail Click & Drop labels?
RGS Labels can manufacture and supply the exact 4″ x 6″ direct thermal labels you need — in the roll size and core size that suits your printer.
Get in touch with RGS Labels today to future-proof your shipping operation.
